Os usuários podem receber um aviso KOFMSP.dll ao tentar iniciar o Outlook. 

Nesses casos, o Kerio Outlook Connector Offline Edition precisa ser reinstalado.

KOFF pode fazer com que o Outlook congele ou falhe com o seguinte aviso:


"Cannot open the Outlook window. The set of folders cannot be opened. An unexpected error has occurred.
MAPI was unable to load the information service C:\Program Files (x86)\Kerio\Outlook Connector (Offline Edition)\KOFMSP.DLL." 



Processo

1. Remova o perfil do Outlook.

2. Remova KOFF [Kerio Outlook Connector (Offline Edition)] e o Kerio Updater Service utilizando o recurso Adicionar / Remover Programa no Painel de Controle do Windows.



3. Remova as seguintes pastas:

  • C:\Program Files (x86)\Kerio\UpdaterService

  • C:\Program Files (x86)\Kerio\Outlook Connector (Offline Edition)

  • C:\Program Files\Kerio\Outlook Connector (Offline Edition)

  • C:\Users\*user-name*\AppData\Local\Kerio\Outlook Connector


4. Reinicie o seu computador

5. Execute um reparo online para o aplicativo do Office.

6. Baixe e instale o KOFF.

7. Recrie o perfil do Outlook.